Reference

Privacy Policy: How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep your lobby access secure. This policy explains what we gather, how we use it, and the rights you hold over your own data.

Account data collectionWallet transaction recordsDevice and session logsContact preferencesData retention limits
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bg383 Privacy Policy: How We Handle Your Information
DATA SECURITY

How We Protect Your Account Information

Every login session runs over encrypted connections. Payment-method details you enter for bKash, Nagad or Rocket deposits are tokenised so we never store your full wallet PIN or card number. Session cookies expire after fourteen days of inactivity. We retain transaction records for regulatory and dispute-resolution purposes, but personal identifiers are anonymised after account closure unless local law requires longer retention.

Encrypted transfers

All data moving between your device and our servers travels through TLS encryption. Wallet credentials are hashed before storage so even internal systems cannot reconstruct your original PIN or password.

Cookie management

We use session cookies to keep you signed in and preference cookies to remember your language choice. You can clear cookies in your browser settings, but you will need to log in again and re-select your preferences.

Retention periods

Transaction logs are kept for three years from the date of the last activity to support withdrawal verification and dispute resolution. After that window, records are purged unless a regulatory hold applies in your jurisdiction.

Request changes

You can ask us to update incorrect account details, restrict certain data uses, or delete your profile entirely. Submit your request through the privacy panel in account settings and we will respond within seven business days.

POLICY QUESTIONS

Contact Us About Privacy Matters

If you want to review the data we hold, request deletion of your account records, or ask how a specific transaction was logged, reach us through any of these channels. Our support team will verify your identity before releasing account information or making changes to your data profile.

Team online

Live chat

Open the chat widget in the bottom corner of any page while signed in. Privacy queries are handled by senior support staff who can pull your account history and explain what we store.

Email support

Send your request to the support address listed in your account settings. Include your registered mobile number so we can match your inquiry to the correct profile and respond with the data you need.

Account settings panel

Navigate to Account > Privacy to see what data categories we hold, download a copy of your transaction log, or submit a deletion request. Processing takes up to seven business days depending on verification steps.

Privacy Policy FAQ

We collect your mobile number, email address, the payment-method details you provide for bKash, Nagad or Rocket, your device type, IP address and session timestamps to run your account and process transactions securely.

We share transaction identifiers with payment processors to complete the deposits and withdrawals you request. We do not sell your personal data to advertisers or other third parties outside the payment and verification flow.

Transaction logs are retained for three years from your last activity to support withdrawal verification and dispute resolution. After that period records are purged unless a regulatory hold applies in your jurisdiction.

Yes. Navigate to Account > Privacy and select the download option. You will receive a file containing your transaction history, device logs and account settings within two business days after identity verification.

Submit a deletion request through the privacy panel in your account settings. We will close your account and purge personal identifiers within seven business days, though transaction records may be retained for regulatory compliance where required.

We use session cookies to keep you signed in and preference cookies to remember your language and game settings. You can disable cookies in your browser, but you will need to log in again each visit and re-select preferences.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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